Official support and legal information for the Why my Pet: AI Pet Advisor iOS app.
For app issues, account questions, privacy requests, feedback, or feature suggestions, email [email protected].
Developer and data controller: Daryna Halavan, individual developer established in Portugal.
For account-specific requests, contact us from the email address associated with your account. Never send your password, payment-card details, or unnecessary personal information.
Why my Pet may offer weekly and yearly auto-renewable Premium subscriptions. The purchase screen shows the current local price, billing period, and any introductory offer before confirmation. Payment is charged to your Apple ID. Unless the purchase screen says otherwise, no free trial is included.
Deleting the app, app data, or your account does not cancel an App Store subscription.
Settings → Delete All Data removes pet profiles, stored pet images, chat history, attachments, generated avatars, and local app data associated with the signed-in user. To request deletion of the remaining authentication account record, email [email protected] from the account email. Residual backups may remain temporarily where legally permitted.
The new Premium translator processes a short dog/cat recording with OpenAI, after general AI permission and a separate audio permission. It returns a possible mood and invented quote for entertainment; it does not translate animal language or verify emotions. Quick Dog/Cat selection needs no pet profile, and optional saved-pet personalization uses only name and personality. Internet is required. Recordings are discarded after use, results have no saved history, and Share Card exports only a mood-and-quote image. Provider safety/abuse retention may still apply. Settings → AI Processing lets you review or withdraw audio permission. Limits are 6 processing requests per minute and 100 per rolling day; request metadata is deleted within 25 hours. Translator and audio-consent screens are blocked from Session Replay. These features require an app build containing the translator; older installed builds retain their existing features.
AI chat is generated with OpenAI. Relevant messages, pet-profile context, and optional selected pet photos are sent to OpenAI when you request an answer. Pet avatars are generated with Google Gemini using pet-profile context and avatar style. Avatar generation does not send selected chat photos to Gemini. Before your account’s first AI request, we ask separately for permission to share relevant data with OpenAI or Google Gemini. The general privacy acknowledgement does not grant this permission. You can choose “Not now” and keep using existing profiles and history without AI requests. Settings → AI Processing lets you review, allow, or withdraw permission. Withdrawal stops future requests; information already sent remains subject to the complete Privacy Policy’s retention terms. We do not use chats or images to train our own AI models.
AI output may be inaccurate or incomplete and is not veterinary advice, diagnosis, or treatment. Consult a licensed veterinarian about health, medication, diet, or behaviour. For breathing difficulty, heavy bleeding, collapse, seizures, suspected poisoning, severe pain, or another emergency, contact a veterinarian or emergency clinic immediately.
Last updated: 25 October 2026.